Field Support Representative

Fort Benning, Georgia, United States Full-time

Augustine Consulting, Inc. a professional services firm providing select services to national defense agencies, seeks an experienced Field Support Representative to serve as a part of the Company’s Technical Services team in support of Project Manager Soldier Warrior (PM SWAR). The Field Support Representative will apply their current and extensive experience by training and integrating all aspects of PM Soldier Warrior’s Nett Warrior system with US Army personnel.

Duties include, but are not limited to:

Maintaining accurate, complete, and up to date Site Procedure Guides, Forms and Logs, and other Site Branding as directed by the PM.

Collecting and reporting Failure Reporting and Corrective Action System (FRACAS) data for systems managed by the PM.

Providing Incident Reports with Defective Component Name and Serial Number (SN)/ National Stock Number (NSN)/or Part Number (PN) of PM Managed equipment.

Providing Unit Survey of PM managed systems.

Performing basic troubleshooting on all components of PM managed systems.

 

A Field Support Representative who fits our team is:

  • Dynamic: contributes energy and enthusiasm to our daily tasks, to the team’s interactions, and to the Company’s mission.
  • Thorough: possesses an unparalleled work ethic; produces complete, even polished products; persistent; mission-focused; asks “Why?” as often as necessary to get to the root of the matter.
  • Mature: respects others’ opinions, beliefs, and culture; listens to ideas, shares thoughts, and works independently and together to contribute insights to the company’s leaders.
  • Forthright: speaks with conviction; argues based on understanding, respectfully.
  • Inquisitive: seeks deeper explanations of how systems work, not the surface-level description of the actors involved; goes beyond “stick-fetching” to connect the unconnected.
  • Timely: shows up, ready to think, prepared to get on with the day’s assignments; contributes analytical insights that meet time-sensitive, reasonable requests.
  • Honest: knows what’s right, what’s legal, what’s appropriate; acts accordingly.

 

Required Qualifications:

High School Diploma or GED and greater than 20 years of relevant experience, or an Associate’s degree and greater than 17 years of relevant experience, or a Bachelor’s degree and greater than 10 years of relevant experience.

Ability to deploy overseas with the US Army in a non-combatant support role as required

Current Secret security clearance.

 

Preferred Qualification:

Strong oral communication skills.

Strong critical thinking and problem-solving skills.

Experience in coaching/teaching/mentoring small unit leaders of combat arms organizations.

Military Experience in Combat Arms organization

Military or Contract support experience with Nett Warrior system

 

This position is contingent on contract award

Apply for this opening at http://aciedge79515.recruiterbox.com/jobs/fk0jgl9?apply=true